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Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously. The cookie is used to store the user consent for the cookies in the category "Analytics". You also need to verify your email address before you can upload PDF files.
If you're on a trial plan and you want to upload other file formats, then check and update your plan. Different parts of your store, such as your theme, pages, and blogs, only support certain file formats. For more information about supported file formats, refer to the following resources:. If you want to make a file available for customers to download, and then you need to upload it on the Files page in Shopify and then add a link to it in page content or in your online store navigation.
Search instead for. Did you mean:. English Change your country or region. Log in. Shopify Discussion. Shopify Community Shopify Discussion Shopify Discussions is it possible to attach multiple digital files to one item?
New Member. Reply 1 1. Shopify Staff. Re: is it possible to attach multiple digital files to one item? Hey, scalecanada The Shopify Digital Downloads app is limited to one file per product, however, you can package your files as a single.
If there is anything else I can help you with, please let me know. I am sure if Shopify looks at the stats - a lot of ecommerce store owners use Mac computers. None of my requests through Shopify support lead to any changes. Shopify does not care and does not listen. Which is a bad practice in my opinion.
But this is a secondary question. Thank you for writing your review and for sharing your experience using the app here, and I'm sorry to hear that you've come across these issues. I can appreciate your frustration with these limitations and that they have not been addressed sooner.
Our development team still ask that we provide feedback on the app from merchants to them so that they can be reviewed and considered, so I will be sure to submit your comments to them. Thanks again for reaching out. I would recommend clearing your browser history, cache and cookies before trying to download the app again. You could also try an incognito or private browser or an entirely different web browser as a test.
Why doesn't Digital Downloads recognize that ive added new products to my store?????? It only show my first product along with the two variants associated. Thank you for reaching out. In order to add new Digital products, you must first create the product within your Shopify admin and then add the digital component, have you done this first?
I am not able to use pdf files as a digital download with this app. Is there an application that lets us put pdf docs on our site for downloading? If you're looking to upload multiple files, you can also compress them into a single ZIP file before uploading. If you're running into roadblocks with Digital Downloads, then this is something that our Support team can help you with. Used to work great. Now all of a sudden it doesn't work with Shopify Lite even though it says it's compatible.
Customers are given an error message that says "shop doesn't have a website yet" when they click the link in their email to download their purchase. Global Virtual Assemblies Networking Forum. Growth Lab. Shopify Indigenous. Help Center.
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